Privacy Policy

Your data is secure with us.

Who we are

Equator Village Maldives (“Equator Village”, “we”, “us”, “our”) is part of Kaimoo Travels & Hotel Services Pvt Ltd. Our website address is: equatorvillage.com. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website

What we collect as personal identification information

When you interact with our products and services, for example when browsing our website or booking a hotel room, we collect information about you and that particular interaction. Generally, this may include your personal data which means personal details from which you can be identified or are identifiable, for example:

• Name, Gender
• Postal address
• Contact information, and preferences;
• Financial information (such as debit and credit card number or other payment data)
• Information about your use of our hotels, and other services when you stay with us;
• Images of you in areas of our hotels covered by CCTV;
• Conversations you have when you call our reservations or sales teams;
• Information about anyone you’re travelling with or meeting, if that information is
  provided to us; and
• Information about the devices you use to interact with us.
• More sensitive information, for example when you tell us about dietary
  requirements, disabilities, and religious beliefs;

Where you provide us with sensitive details, for example in relation to requirements youmay have regarding accessibility to our hotels, we will only hold this information with yourexpress permission. This information is stored securely with restricted access and handled with the greatest respect for your privacy.

If you submit any Personal Data about other people to us or our Service Providers, you represent the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

At what instance do we collect your data

We collect information you provide to us directly and indirectly when interacting with our products and services, including when you stay with us. This may include when you:

• Book a room online, over email or on the phone;
• Create, use or manage an online account;
• Sign up to our loyalty programmes;
• Visit our website or use our apps;
• Fill out our online forms or registration cards;
• Visit our hotels or use our hotel services, like room service or gym and spa facilities;
• Access hotel internet;
• Use our restaurants and other outlets
• Use social media login functionality;
• Interact with us in online forums, by email, text, telephone, or on social media;
• Post reviews of your stay or interaction with us;
• Complete our market research/customer surveys; and
• Enter competitions or promotions.
• Our company may also receive your data indirectly from the OTA websites

Usage of the data provided

We use Personal Data and Other Data for our legitimate business interests,
including the following:

• Provide the Services you request. We use Personal Data and Other Data to provide
  Services you request, including:
• To facilitate reservations, payment, send administrative information, confirmations or
  pre-arrival messages, to assist you with meetings and events and to provide you with
  other information about the area and the property at which you are scheduled to
  visit
• To complete your reservation and stay, for example, to process your payment, ensure
  that your room is available and provide you with related customer service
• To support our electronic receipt program. When you provide an email address in
  making a reservation, we use that email address to send you a copy of your bill. If
  you make a reservation for another person using your email address, that person’s
  bill will be emailed to you, as well. You can opt out of receiving your bill via email and
  instead receive a paper copy by contacting the front desk
• We will use Personal Data and Other Data to manage our contractual relationship
  with you, because we have a legitimate interest to do so and/or to comply with a
  legal obligation.

Personalise the Services according to your Personal Preferences. We use Personal Data and Other Data to personalise the Services and improve your experiences, including when you contact our call centre, visit one of our properties or use the Online Services, to:

• Customise your experience according to your Personal Preferences
• Present offers tailored to your Personal Preferences
• We will use Personal Data and Other Data to provide personalised Services according
  to your Personal Preferences either with your consent or because we have a
  legitimate interest to do so.

Communicate with you about goods and services according to your Personal Preferences. We use Personal Data and Other Data to

• Send you marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys
• We will use Personal Data and Other Data to communicate with you with your consent, to manage our contractual relationship with you and/or because we have a legitimate interest to do so.
• We use Personal Data and Other Data to allow you to participate in sweepstakes, contests and other promotions and to administer these activities. Some of these activities have additional rules and may contain additional information about how we use and disclose your Personal Data. We suggest that you read any such rules carefully.
• We use Personal Data and Other Data in this way with your consent, to manage our contractual relationship with you and/or because we have a legitimate interest to do so

Audit and Security Purposes:

• We use Personal Data and Other Data for data analysis, audits, security and fraud monitoring and prevention (including with the use of closed circuit television, card keys, and other security systems), developing new goods and services, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
• We use Personal Data and Other Data in this way to manage our contractual relationship with you, comply with a legal obligation and/or because we have a legitimate interest to do so.

How we protect your information

Our Company stores your data at a secure location and we take steps to ensure that only designated individuals have access to this information. Information such as credit card information and passwords through our website are encrypted.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
• The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: Call us at: Or write to us:

Use of Services by Minors

The Services are not directed to individuals under the age of fifteen (15), and we request that they not provide Personal Data through the Services without parental guidance.

Cookies and Similar Tracking Technologies

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit all aboutcookies.org.

Some information we may collect through technology may be linked to you personally. In accordance with applicable law, we use and allow third parties to use essential and non-essential cookies, online tracking tools, web beacons, and similar technologies (collectively, “cookies”) on our Site. We process this information to help our Site function correctly, and better understand the needs of our customers.

Device Information:

Depending on the permissions you’ve granted and other factors, we may receive information about your location and your mobile device when you download or use apps created by our Sites, including a unique identifier for your device. Examples of the device information we collect include:

• Attributes such as the operating system, hardware version, device settings, battery and signal strength, and device identifiers.
• Certain device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals are gathered if you enable the functionality within your device settings.
• Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.
• Most mobile devices allow you to turn off location services, and we encourage you to contact your device manufacturer for detailed instructions on how to do that.

Cookies on our Site generally fall into the following categories:

• Strictly Necessary Cookies: These are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies which are erased when you close your browser. Analytical/Performance Cookies: These allow us to recognize and count the number of users of our Site and see how such users navigate through our Site. This helps to improve how our Site works, for example, by ensuring that users can find what they are looking for easily. These cookies are session cookies which are erased when you close your browser.
• Functional Cookies: These improve the functional performance of our Site and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it. These cookies are session cookies which are erased when you close your browser.
• Targeting Cookies: These record your visit to our Site, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the Site and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our Site. You can delete these cookies via your browser settings. We will not collect these cookies from individuals in Europe without notice.

Use of Cookies:

We advertise in a number of ways, including online through managed social media presences, and on other unaffiliated sites and mobile applications. To understand how our advertising campaigns are performing, we may collect certain information via cookies on our

Site through our advertising service providers. The information we collect includes IP addresses, the number of page visits, pages viewed via our Site, search engine referrals, browsing activities over time and across other websites following your visit to our Site or applications, and responses to advertisements and promotions on the websites and applications where we advertise.

We also use certain information to identify new visitors to our Site, recognize returning visitors, advertise on other websites and mobile applications not affiliated with us, analyse the effectiveness of our advertisements, better understand our audience, customers, or other Site visitors, and determine whether you might be interested in new products or services.

Controlling Our Tracking Tools:

Your browser may give you the ability to control cookies. How you do so, however, depends on your browser and the type of cookie. Certain browsers can be set to reject all browser cookies. If you configure your computer to block all cookies, you may disrupt certain web page features, and limit the functionality we can provide when you visit or use our Site. (e.g., we will not be able to provide you with searches that you have asked us to save). You can change your cookie settings at any time. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are still not uniform, so we are not currently set up to respond to those signals

Controlling Online Interest-Based Ads:

We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on or through our Site. This may also include ads served on other companies’ websites. These ads may be based on information collected by us or third parties. For example, your postal code may be used to target an ad for people in your area. These ads may also be based on your activities on our Site or on third-party websites.

For more information about our ad service provider and its cookies, including information
about how to opt out of these technologies, you may visit optout.aboutads.info In
addition, users may prevent Google’s collection of data generated by your use of the Site
(including your IP address) by downloading and installing a Browser Plugin available at
tools.google.com/dlpage/gaoptout?hl=en.

Control Your Cookie Settings

We shall store a cookie on your computer or device to remember this for next time. You can change your browser settings so that you receive a warning before certain cookies are stored. You can also adjust your settings so that your browser refuses most of our cookies or only certain cookies from third parties. If you wish to withdraw your agreement at any time, you will need to delete our cookies using your internet browser settings. You should do this through the browser settings for each browser you use. Please be aware that some of our services will not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your internet browser. The following links may assist you in managing your cookies settings, or you can use the ‘Help’ option in your internet browser for more details.

Internet Explorer:
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manag

e-cookies
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies

GoogleChrome :
http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

Safari: http://support.apple.com/kb/PH5042

Opera: http://www.opera.com/help/tutorials/security/privacy/

Adobe (flash cookies): https://www.adobe.com/support/flash/downloads.html

To block Google Analytics cookies specifically, you can install the “Google Analytics Opt-out Browser Add-on” provided by Google. If you share the use of a computer, accepting or rejecting the use of cookies may affect all users of that computer.

The above instructions on browser settings are relevant when you use or access our website
www.equatorvillage.com.

Other Information

The following link contains further information about cookies

www.aboutcookies.org

In addition, a guide to online privacy has been produced by the internet advertising industry which can be found at:

http://www.youronlinechoices.eu

http://www.aboutads.info

We may change this Cookies Policy from time to time by posting the updated version of the policy on our Site. Please check this Site periodically to be informed of any changes.

Privacy policy of other websites

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should follow their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 01st October 2023.

How to contact us?

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: marketing@kaimoo.com
Call us at: +960 332 2212
Or write to us at: Kaimoo Resorts & Hotels Pvt Ltd
H. Maagala, Mehelhi Goalhi, Male’ 20012
Republic of Maldives.